My first visit to Auto Care Specialists, and I am very pleased with the professional service from the entire crew; starting from the initial answering the phone for my drop-off appt, the surprise (and very welcome) loaner car, to allowing me to personally come in to view questionable car parts (e.g. I wanted to see how worn my brake pads were, and a few other details). I was impressed by the conscientious troubleshooting of a sticky transmission issue (discovered after the repair was completed). Throughout the whole process, Jason kept me informed with excellent and prompt phone consultations. I felt my car was in competent hands, and I have already recommended Auto Care Specialists to others. I am a repeat customer, when my car needs more care.